Data Protection

Privacy Policy

We are committed to protecting the privacy of your personal data.

1. Introduction

Welcome to Ignite ("We," "us," or "our"). We operate the website https://ignitedigital.cloud/ (the "Service").

This Privacy Policy outlines our commitment to protecting the privacy of your personal data. This document details how We collect, process, use, disclose, store, and safeguard your Personal Data in accordance with Indonesia's Law No. 27 of 2022 concerning Personal Data Protection (the "PDP Law") and other relevant regulations.

By accessing and using our Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

2. Definitions

  • Personal Data: Any data concerning an individual who is identified or can be identified, either separately or in combination with other information, directly or indirectly, through an electronic or non-electronic system.
  • User ("You"): Any individual who accesses or uses our Service.
  • Data Controller: The party that determines the purposes and controls the processing of Personal Data. In this context, the Data Controller is Ignite.
  • Data Processor: A third party that processes Personal Data on behalf of the Data Controller.

3. Information We Collect

We collect Personal Data in various ways to provide and improve our Service.

3.1. Data You Provide Directly

We collect Personal Data that you voluntarily provide when you perform the following actions:

  • Fill out a contact, consultation, or registration form on our website.
  • Subscribe to our newsletter or marketing updates.
  • Contact us directly via WhatsApp or email.
  • Request a quote for our digital services.

The types of Personal Data collected include:

  • Full Name
  • Email Address
  • Phone Number (including your WhatsApp number)
  • Company Name (if applicable)

3.2. Data Collected Automatically

When you use our Service, we may collect certain technical data automatically through technologies such as cookies, pixels, and server logs. This data includes:

  • Log & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, pages you visit, time and date of your visit, and referring websites.
  • Tracking Data: We use services like Google Analytics and Meta Pixel, which place cookies on your browser to analyze user behavior and measure the effectiveness of our digital marketing campaigns.

4. Legal Basis for Processing Data

We process your Personal Data based on the following legal grounds under the PDP Law:

  • Consent: You have given valid consent for the processing of your Personal Data for one or more specific purposes, such as subscribing to a newsletter.
  • Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, or to fulfill your requests prior to entering into a service agreement (e.g., providing a project proposal).
  • Legitimate Interest: Processing is necessary for the purposes of our legitimate interests, such as for analyzing website traffic, improving our Service, and ensuring system security.

5. Purposes of Using Your Data

Your Personal Data will be used for the following purposes:

  • To provide, operate, and maintain our Service.
  • To respond to your inquiries, consultation requests, and provide customer support.
  • To process project proposals and service agreements.
  • To send marketing and promotional communications, such as newsletters, from which you may unsubscribe at any time.
  • To perform data analysis and research to improve user experience and the quality of our digital strategies.
  • To detect and prevent fraudulent activity and maintain the security of the Service.
  • To comply with applicable legal obligations.

6. Data Sharing and Disclosure

We do not sell your Personal Data. We may only share your Personal Data with third parties in the following situations:

  • Service Providers (Data Processors): We share data with third parties that provide services for us, such as:
    • Analytics & Marketing: Google (Analytics, Tag Manager, Search Console) and Meta (Meta Pixel) for website traffic analysis and remarketing.
    • Email Marketing: Mailchimp (or similar providers) for the management and delivery of newsletters.
    • Communications: WhatsApp (Meta Platforms, Inc.) when you contact us via our contact link.
  • Legal Obligations: If required by law, court order, or an official request from law enforcement authorities.

7. Data Storage and Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once it is no longer needed, your Personal Data will be securely deleted or anonymized.

8. International Data Transfer

As we use global service providers (such as Google, Meta, and others), your Personal Data may be transferred to and processed outside the jurisdiction of Indonesia. We will ensure that such transfers are carried out in accordance with applicable regulations and that the recipient of the data provides an equivalent or adequate level of protection.

9. Data Security

We implement reasonable technical and organizational security measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

10. Your Rights as a Data Subject

In accordance with the PDP Law, you have the following rights over your Personal Data:

  • Right to Access: To obtain a copy of your Personal Data that we hold.
  • Right to Rectification: To request the correction of inaccurate or incomplete Personal Data.
  • Right to Erasure: To request the deletion of your Personal Data under certain conditions (the "right to be forgotten").
  • Right to Withdraw Consent: To withdraw the consent you have given for data processing.
  • Right to Restrict Processing: To request the restriction of the processing of your Personal Data.

To exercise these rights, please contact us using the contact information provided below.

11. Children's Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect Personal Data from children. If you are a parent or guardian and are aware that your child has provided us with their data, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new version on this page and updating the "Effective Date" at the top.

13. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

Ignite

Effective Date: November 27, 2025
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